Frequently Asked Questions

Everything you need to know about our long-lasting beauty solutions.

How long does LipSense liquid lip color last?

LipSense is a premier long-lasting lip color that is waterproof, smudge-proof, and can last anywhere from 4 to 18 hours when applied correctly with a SeneGence Gloss.

What is your return policy?

We offer a 100% satisfaction guarantee. If you are not satisfied with a product, you may return it to your Independent Distributor for an exchange or refund within 90 days of purchase.

Are SeneGence products tested on animals?

No, SeneGence is proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals.

How long will it take for my order to ship?

Standard orders are typically processed within 1-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days.

Can I change or cancel my order after it has been placed?

Because we strive to process orders quickly, changes or cancellations can only be made within a very short window. Please contact our Customer Care team immediately for assistance.

Are your products vegan-friendly?

Most of our products are formulated without animal by-products. We recommend checking the specific ingredient list on each product page for detailed information.